The Hidden Cost of ‘Please Hold the Line’: How Generative AI Is Transforming Customer Support

The Hidden Cost of ‘Please Hold the Line’: How Generative AI Is Transforming Customer Support

Have you ever been stuck on hold, listening to the same monotonous tune, while a voice reassures you, “Please be on the line, we are finding the best representative for you”? That single sentence could cost a business a loyal customer. Many customers have experienced this frustration when contacting businesses for simple queries, only to…

Deepseek : A New Era for Conversational AI or a Privacy Nightmare?

Deepseek : A New Era for Conversational AI or a Privacy Nightmare?

Introduction We are living in the age of Generative AI, and the battle to develop the most powerful, affordable, and intelligent AI models is on. OpenAI (GPT), Google, and Anthropic are at the forefront of creating AI agents that not just generate text but also offer hyper-realistic voice interfaces. But the latest entrant in this…